To our valued customer partners,
In response to the recent Coronavirus pandemic, we at JCI stand committed to each of our valued customers in helping you through this difficult time. With our employees’ health and well-being as our priority, we have implemented abundant safety precautions including deep cleaning, employee distancing and working from remote locations allowing our sales and support personnel to be available to respond to your needs. Each member will be fully equipped to take your calls and process all orders as they come in. Our shop teams will remain operational on split shifts to continue to service your equipment and our field service crews will be available for onsite work.
As of today, we have not had any significant interruption in our supply chain that would impact lead times. We are watching this closely as the market is rapidly changing. While the impact of the Coronavirus and JCI’s ability to service our customer has been minimal to date, we are monitoring all outstanding orders and related commitment dates. We are watching the situation daily and are planning ahead to avoid as many delays as possible. Our supply chain team has been proactively identifying possible supply/freight issues and are creating contingency plans to avoid any potential disruption to our customers. As the global situation is changing day to day, we are in frequent contact with our international and domestic suppliers and we will continue to plan and adjust as needed to avoid interruptions.
We at JCI understand the importance of making our business partners aware of delays and we will communicate impending issues if any were to arise. Thank you for your understanding while we all manage through this challenging time. We hope and pray with the rest of the US that our families, and yours, stay healthy and safe through this crisis. We are all in this together!
JCI Industries, Inc.